Faq

❓ Frequently Asked Questions (FAQ)

1. Do I need an account to place an order?
No, you can place an order as a guest.
However, having an account comes with several benefits:

• Faster checkout process

• Easy tracking of order status and purchase history

• Receive updates on new arrivals and special promotions

2. What payment methods do you accept?
We accept PayPal, Apple Pay, and Google Pay.
All payments are processed securely, ensuring a safe and convenient shopping experience.

3. Can I change the delivery address after placing an order?
During checkout, all payment information is transmitted via a secure SSL connection.
Your data is then sent directly to our payment provider’s network, where the transaction is authorized and approved.
We do not store your credit card information on our servers.

4. How long does delivery take and how can I track my order?
Delivery time depends on the shipping method you choose.
Once your order is shipped, you will receive an email with a tracking number and a link to the tracking page.
We are not responsible for delays caused by customs in your country.

5. What should I do if items are missing from my order?
If you notice a missing item, please contact us immediately at:
📧 floriala.shop@gmail.com

For any other questions, feel free to contact us:
📧 floriala.shop@gmail.com